WEBSITE TERMS & PRIVACY POLICY

TERMS AND CONDITIONS OF SALE

You must be 18 years of age or over to purchase alcohol from this website.

Turkey Flat Vineyards supports the responsible service of alcohol.

All prices include relevant Australian taxes – WET (Wine Equalisation Tax) and GST (Goods and Services Tax).

LEGALS

Only persons of legal drinking age in their country of residence may access or view this website. By accessing or viewing this website you warrant that you are of legal drinking age in your country of residence. Turkey Flat Vineyards supports the responsible service of alcohol.

COPYRIGHT

The contents of www.turkeyflat.com.au are subject to copyright under Australian and Overseas laws. Unless otherwise indicated, copyright on all contents is owned by Turkey Flat Vineyards Pty Ltd. Information contained on this website may be used for personal use only, commercial use is acceptable upon written permission from Turkey Flat Vineyards. Information and images sourced from this website must be referenced as ‘Image/information courtesy of Turkey Flat Vineyards Pty Ltd’.

DISCLAIMER

This website is for information purposes only. We make every effort to ensure that the contents of this website are correct and up to date. However, Turkey Flat Vineyards makes no warranty as to the completeness, accuracy or reliability of the information and, subject to applicable laws, we do not accept any liability for damages of any kind resulting from the access or use of this site and its contents. The information contained within this website is subject to change without notice.

PRIVACY POLICY

We take your privacy very seriously and take every reasonable step to ensure your information is kept secure. We will use your information to process your order as requested, to personalise your online experience and to provide you with updates and special offers (if and when applicable). If you do not wish to receive any special offers from us, you may unsubscribe at any time.

SHIPPING POLICY

HOT WEATHER POLICY:

We want to protect your purchase from potential damage caused by heat. In times of extreme heat (32 degrees Celsius & above) orders will be held in our air-conditioned warehouse until the heat subsides. Please remember that weather changes while wine is in transit are completely out of our control. In the warmer months we recommend collecting your wine from a post office rather than using the AusPost ‘safe drop’ system (which will leave your parcel unattended). If you have any questions or concerns about this policy, please don’t hesitate to contact us directly.

DISPATCH POLICY

Orders are shipped weekly through our Cellar Door using Australia Post’s Wine Delivery Service. Please allow up to 3 weeks for delivery from receipt of your order confirmation email. Phoning before delivery is unfortunately not available. Australia Post tracking numbers are provided in shipment confirmation emails.

REFUND POLICY

Shipments are insured with Australia Post only when signed for on delivery. In circumstances where a shipment is damaged or missing as verified by Australia Post, a replacement order will be shipped to you free of charge. There is no refund for change of mind or incorrect ordering.